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In case you have issues with accessing to X-lite or shows any error, follow the next steps: 1. Turn on the VPN 2. Login to Vici (Link depends on which server the user is located) 3. Open Xlite: Click on the arrow-down on the X-lite app, see the image bel...

Before troubleshooting, make sure about the following:  Check that firewalls or network restrictions aren't blocking the connection. Confirm that user have the right version installed for OpenVpn. Review if the user is using the correct Type Server: agmar...

Access to VICI Choose Administrator and re-enter your credentials. Go to the "Reports" option.  Click on "Real-Time Main Report" Click on "Choose Report Display Options". Choose the Group, In-Group or Campaign that you want to edit on Click on ...

Access to VICI Choose Administrator and re-enter your credentials. Go to the "Inbound" option.  Click on "Add-Delete FGP Number". Add the number on the field "Phone numbers". Click on Submit.  Note: Add the number with the number 1 and without it. ...

🛠 IT Support Request Form 👤 User Information Full Name: Phone/Extension (If applicable): 📋 Request Details Type of Request:☐ Technical Issue☐ Access Request☐ Software Installation☐ Network Issue☐ Other: ___________ Brief Description of the Issue ...

Please be advised that Mac devices are not supported for the use of X-Lite softphone and several other internal company tools. Our current infrastructure and software stack are optimized for Windows-based systems to ensure full compatibility, performance, an...

Use this form to request the creation of a new user account for any tool or platform. Please fill out all required fields to avoid delays. Copy and Paste this, and send an email to:  tickets-it@agmarketingflorida.com 🔹 Information Full Name of the users: ...

This article will explain how to create a bria solo account as a workaround if xlite cannot be installed (MAC devices) or Xlite is not working as expectedSteps: 1. First we will need to go to the signup page and enter an email and password: https://solo.soft...

Here is the instructions on how to Download and set up the VPN.  Download OpenVPN tool from the following link: Install OpenVPN Click on the option that says: Download .msi  Once is installed, open the tool. Add the URL for AGMarketing: agmarketingco...

Purpose: Use this template to request updates or corrections to the official script document containing verbatims for specific scenarios. 🔹 Requestor Information: Name: Department:  Email: Date of Request: 🔹 Script Details: Script Name or Scenario...

This KB is to help you know how to download, access and create a session for Rustdesk.  Go to the page: RustDesk Click on Download option Choose the option marked below, and ignore the message in the box. Open the File and install the application...