How to create an IT ticket.

🛠 IT Support Request Form

👤 User Information

• Full Name:
• Phone/Extension (If applicable):

📋 Request Details

• Type of Request:
  ☐ Technical Issue
  ☐ Access Request
  ☐ Software Installation
  ☐ Network Issue
  ☐ Other: ___________
  
• Brief Description of the Issue or Request:
  Please describe what you need or what’s not working.
  
  
• Priority Level:
  ☐ Low (non-urgent)
  ☐ Medium (affects productivity)
  ☐ High (critical or system down)
  
  
• Date/Time Issue Started (if applicable):
  

🔍 Troubleshooting Checklist (Please answer before submitting)

• Have you restarted the device or application?
  ☐ Yes ☐ No
• Are there any error messages? If yes, please copy or screenshot them:
  [Paste or attach here]
• Is the issue affecting only you or others as well?
  ☐ Just me ☐ Multiple users
• Have you recently installed or updated any software?
  ☐ Yes ☐ No
  If yes, please specify: ___________
• What steps have you already tried to fix the issue?
  [Brief description]
• Is the issue recurring or one-time?
  ☐ Recurring ☐ One-time

📎 Attachments (Optional)

• ☐ Screenshot of the issue
• ☐ Log files or reports
• ☐ Other relevant documents

Once completed, include the text above and send us an email to tickets-it@agmarketingflorida.com